All orders are typically processed and shipped every weekday at 4pm Eastern Standard Time, excluding holidays. Orders placed on Friday after 4pm Eastern Standard Time will be processed and shipped Monday. Please allow up to 3-5 business days for your order to be shipped from our warehouse and to receive a tracking number. Please email customer service immediately if you have any changes to make to your order.

All orders placed with Q-ICE BUILDERS will be given a tracking number and courier contact information. By placing an order with Q-ICE BUILDERS, the customer acknowledges and accepts responsibility for the tracking of the package to be delivered to the destination given to Q-ICE BUILDERS upon checkout.

Domestic Shipping

USPS priority shipping is the default shipping method. Depending on where you are located in the USA, the shipping time on average is 3-5 business days.

*If you need to have your product shipped over night, please contact us to let us know. An additional charge will incur for the difference between the standard and expedited shipping methods.

International Shipping

Most international orders are subject to tariffs/duties to be paid by the customer. Please allow an extra few days for International USPS Shipping for customs paperwork to be completed and time to process through the international shipping facility. This process may take up to 14-20 business days during certain times of the year.